Terms & Conditions

MAISON-CHEF LTD TERMS AND CONDITIONS

1. Maison-Chef Ltd may make a one-off fixed charge for the delivery, set up, clearance and travel involved in coordinating the event. This will be dependent on location and will be outlined in our initial quotation.

2. Where applicable, vat will be charged at the current rate.

3. All quotes are valid for six months from the date of quotation.

4. All bookings must be confirmed in writing.

5. For smaller events, we may request a nominal booking payment at our discretion.

6. All prices quoted are based on the information provided by the client at the beginning of the quotation process. Confirmation of guest numbers must be given four weeks prior to the event along with menu choices, equipment requirements and any other information that may affect the overall quotation. All figures will be amended accordingly at this point taking into account any funds that we have received.

7. Maison-Chef Ltd has full public and employee liability insurance (£5,000,000) and our certificate is available upon request.

8. Maison-Chef Ltd shall make all reasonable efforts to perform their obligations but shall not be liable for any delay, cancellation or other failures as a result of factors outside of the company’s control.

9. We are happy to advise our clients on any electricity/ gas/ water/ lighting requirements but do not accept responsibility for problems due to power failure or faulty equipment used by the client or supplied by other companies.

10. Maison-Chef Ltd event s ltd cannot be held responsible for the safety and quality of any food or drink supplied directly by the client or any other organisation at the event.

11. No liability is accepted by Maison-Chef Ltd event s ltd for the failure of performance due to accidents, fire, flood, and obstruction by any ‘acts of god’ or any such event beyond the control of the company.

12. As part of our service, where necessary, we will undertake a site visit to determine access, layout and venue facilities. Additional charges may apply for any additional cooking equipment required to produce the menu if the venue is not suitably equipped. These charges will be made clear on our quotation.

13. Staffing costs will vary depending on the style of event and level of service required. All of our staff are professional, experienced and well trained and have the relevant food safety qualifications.

14. All payments are non-refundable and the following percentage of the outstanding sales value will be charged to the client in the event of cancellation-
    1. 30- 22 days prior to the event- 25% of the remaining quoted cost
    2. 21-15 days prior to the event- 50% of the remaining quoted cost
    3. 14 days or less prior to the event- 100% of the quoted cost

15. Maison-Chef Ltd event s ltd reserve the right to cancel any booking if agreed payment terms are not met by the Client as laid out in this agreement.

16. Should the client wish to postpone their event then this will be at the companies’ discretion and will be subject to availability. This will need to be put in writing from the client and additional costs may be applicable from the date of acceptance of the initial quotation.

17. Equipment delivered to any location (private house, dwelling or clients nominated venue) shall remain the responsibility of the client from delivery until collection. Any breakages, loss or damage to our equipment caused directly by the client or clients’ guests will be charged to the client at full replacement cost.

18. We will clear all food waste from the site but will not take responsibility for the clearance from the site of any bottles, cardboard, plastics unless a bar service is provided by Maison-Chef Ltd or by prior agreement at an additional charge.

19. All tables and chairs need to be in position prior to our arrival on-site and arranged as per the table plan provided to us. At the end of your event will leave the tables and chairs in position and we will not fold down tables or stack chairs.

20. We will not accept responsibility for the cleaning of the venue or marquee. Whilst we will endeavour to ensure that the area is as clear as possible from food waste, drink waste and linen removed from tables, we will not sweep, mop or hoover the venue at the end of your event.

GENERAL DATA PROTECTION REGULATION

We confirm that we will comply with the provisions of the data protection act 2018 when processing personal data about you.  In order to carry out the services agreed and for related purposes such as updating and enhancing our client records, analysis for management purposes, regulatory compliance and crime prevention we may obtain, process, use and disclose personal data about you.  We use your data purely to arrange and deliver catering to your event.  This data may be passed to our events manager and supplier of equipment for delivery, however is deleted following the event.  Your data will be confidentially held and securely stored by us and purely used for the agreed services provided by us to you.  Your personal data will not be shared with a third party without your written consent unless for the purposes identified above.